CH · 01OPEN
Contact form
Pick a reason and your note lands with the right team — buyer support, seller onboarding, finance, or trust & safety.
§ DeskMon–Fri · 09:00–18:00
DOSSIER · CONTACT File ref · GFP-CTC-2026-04 Desk hours · 09:00–18:00 GMT · Mon–Fri
Talk to a
human.
Fast.
A live UK desk, not a ticket queue. Whether it's a stuck order, a seller application, or "can you actually help me find this obscure Japanese contactor" — one of us answers. No bots, no wait music.
§ Desk hours09:00–18:00 GMT
§ RoutingBy reason · to the right team
ROUTING · BY REASON 7 ROUTES
R-01 General Front desk
R-02 Buyer Buyer success
R-03 Seller Supplier onboarding
R-04 Billing Finance
R-05 Dispute Trust & safety
R-06 Press Communications
R-07 Complaints Complaints desk
§ 02 · CHANNELS · PICK ONE Two ways in.
Two ways in.
One human on the end.
Different channels for different jobs. The form routes your note straight to the right team; email suits anything with attachments.
CH · 02OPEN
Reply by email
File the form — then just reply ↓
Your acknowledgement email carries a reference. Reply to it any time — attachments welcome (drawings, datasheets, bulk SKU lists) — and it lands with the same team under the same reference.
§ DeskMon–Fri · 09:00–18:00
§ 03 · WRITTEN REQUEST
Send a request.
Not urgent? File it here. Everything is routed by topic and picked up by the right person during desk hours.
§ REASON · PICK ONEGENERAL
§ 04 · BEFORE YOU WRITE Q · 01 Q · 02 Q · 03
Maybe we already answered.
The three questions the desk gets most. If one of these matches, you can probably skip the form.
Where's my order?
Every order has a live tracking page — check your account dashboard or the confirmation email. The ETA updates as the seller marks ready and GFP dispatches.
Tracking guide →How does pricing work?
GFP is the supplier of record on every order — one all-inclusive part price per quote, delivery and VAT itemised at checkout, one GFP-issued invoice. Sellers receive 100% of what they quote. Full breakdown with a calculator on the pricing page.
Full pricing →How do I become a seller?
Apply online — identity, company and phone checks, plus payout identity verification. Zero signup fee. Sellers pay no platform fee — GoFindPart buys the part at your quoted price and resells to the buyer.
Apply now → § 05 · COMPLAINTS
Something wrong? Say so.
Use the form above with the Complaints topic (or reply to any of our emails). Tell us what happened and what outcome you're looking for. Every complaint gets an owner, a reference, and a straight answer — and if it's about how we've handled personal data, say so and it follows the data-protection track below. Nothing in this process limits your right to go to court or to a regulator.
Acknowledged Within 2 business days, with a reference
General complaints Investigated and answered — target 14 days
Personal data Response within 30 days of receipt
Listings & content Reviewed under our takedown process; outcome notified
Escalation Unresolved complaints are reviewed by a director
Regulator Data concerns: ICO — ico.org.uk · 0303 123 1113
Know the part?
Post it. Skip the queue.
Most of what the desk handles, the platform already does — faster. If you know the SKU, post the request directly and watch the quotes land.