CH · 01OPEN
Contact form
Pick a reason and your note lands with the right team — buyer support, seller onboarding, finance, or trust & safety.
§ DeskMon–Fri · 09:00–18:00
DOSSIER · CONTACT File ref · GFP-CTC-2026-04 Desk hours · 09:00–18:00 GMT · Mon–Fri
Talk to a
human.
Fast.
A live UK desk, not a ticket queue. Whether it's a stuck order, a seller application, or "can you actually help me find this obscure Japanese contactor" — one of us answers. No bots, no wait music.
§ Desk hours09:00–18:00 GMT
§ RepliesWithin 1 business day
ROUTING · BY REASON 6 ROUTES
R-01 General Front desk
R-02 Buyer Buyer success
R-03 Seller Supplier onboarding
R-04 Billing Finance
R-05 Dispute Trust & safety
R-06 Press Communications
§ 02 · CHANNELS · PICK ONE Two ways in.
Email
Two ways in.
One human on the end.
Different channels for different jobs. The form routes your note straight to the right team; email suits anything with attachments.
CH · 02OPEN
For anything with attachments — drawings, datasheets, bulk SKU lists, invoices.
§ RepliesWithin 1 business day
§ 03 · WRITTEN REQUEST
Send a request.
Not urgent? File it here. Everything is routed by topic and picked up by the right person within the response window on the right.
§ REASON · PICK ONEGENERAL
§ 04 · BEFORE YOU WRITE Q · 01 Q · 02 Q · 03
Maybe we already answered.
The three questions the desk gets most. If one of these matches, you can probably skip the form.
Where's my order?
Every order has a live tracking page — check your account dashboard or the confirmation email. The ETA updates as the seller marks ready and GFP dispatches.
Tracking guide →How does pricing work?
GFP is the supplier of record on every order — one all-inclusive part price per quote, delivery and VAT itemised at checkout, one GFP-issued invoice. Sellers receive 100% of what they quote. Full breakdown with a calculator on the pricing page.
Full pricing →How do I become a seller?
Apply online — VAT number, insurance cert, two trade references. Verification within 48 hours. Zero signup fee. Sellers pay no platform deductions — GoFindPart buys the part at your quoted price and resells to the buyer.
Apply now →Know the part?
Post it. Skip the queue.
Most of what the desk handles, the platform already does — faster. If you know the SKU, post the request directly and watch the quotes land.