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Trust & Security

Built for controlled industrial sourcing

Every transaction on GoFindPart follows a structured flow — from quote comparison and payment hold, through tracked delivery, to dispute resolution if needed.

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At a glance

  • Card payments handled by a PCI-DSS Level 1 processor with controlled release
  • Structured delivery stages from request to completion
  • 48-hour dispute window with evidence-based resolution
  • Every quoted spec compared against your request — near-misses flagged, swaps always disclosed
  • Performance-based 6-tier seller scoring and prioritisation
  • Account security with 2FA, rate limiting, and CSRF protection

Payments
  • All card payments processed through a PCI-DSS Level 1 provider
  • GoFindPart is the merchant of record — one all-inclusive part price, one GFP-issued invoice
  • Every GFP-issued invoice can be independently verified for authenticity
  • Seller payout follows delivery confirmation and hold rules
  • Tier-based hold periods — shorter holds for higher-performing sellers
  • Automated release after buyer acceptance or auto-acceptance window
  • Payment is frozen immediately if a dispute is filed

Order & Delivery Flow
  • Every order moves through defined statuses visible to both parties
  • Alternatives are opt-in and buyer-approved — nothing ships silently swapped
  • QR-code verified pickup confirmations
  • Real-time tracking for courier deliveries
  • Auto-acceptance after 48 hours if buyer takes no action
  • 30-minute pickup timeout for seller preparation
  • Full delivery chain audit trail

Disputes & Issue Handling
  • 48-hour window after delivery to file a dispute
  • Evidence-based investigation by our team within 48 hours
  • Payment release suspended for the duration of the dispute
  • Fair mediation between buyers and sellers
  • Full refund capability for verified issues
  • Outcomes on the evidence: full, partial, or no refund

Account & Platform Security
  • JWT-based authentication with short-lived access tokens
  • Two-factor authentication (TOTP) with backup codes
  • CSRF protection via double-submit cookie pattern
  • Rate limiting on all endpoints to prevent abuse
  • Session management with device fingerprinting and token rotation
  • Sensitive fields redacted from all logs

Seller Performance Model
  • 6-tier priority system: Premier, Preferred, Standard, New Seller, Limited, Paused
  • Scoring based on response speed, completion rate, and buyer ratings
  • Tiered notification waves — higher-tier sellers notified first
  • Automatic tier adjustments based on ongoing performance
  • Penalty system for unreliable behaviour with defined expiry
  • Premier tier requires admin confirmation — cannot be reached by score alone

Ratings & Reviews
  • Verified purchase reviews only — no fake ratings
  • Separate scoring for delivery speed, part quality, and communication
  • Seller rating shown on every quote a buyer compares
  • Sellers can respond to reviews to address feedback

Privacy & Data Handling
  • Clear privacy information provided at point of data collection
  • GDPR data export and deletion available via account settings
  • Consent tracking for all data processing purposes
  • Audit data retention with defined purge schedules

Our Commitment

GoFindPart is built around structured processes and clear accountability — not aspirational claims.

For Buyers

  • Controlled payment release — not instant seller payout
  • Full dispute process with evidence review
  • One supplier of record — one GFP-issued invoice, one returns process
  • Performance-scored sellers with tier visibility

For Sellers

  • Fair tiered notification system based on performance
  • Controlled payment release after delivery confirmation
  • Clear status tracking through every order stage
  • Tools to build reputation through verified reviews

Questions About Trust & Security?

Our team is here to help you understand how we keep the platform safe and fair for everyone.

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