CH · 01OPEN
Phone
Line down? Machine idle? Ring us. Priority queue — we drop quotes to pick up.
§ SLA< 2 rings
DOSSIER · CONTACT File ref · GFP-CTC-2026-04 DESK LIVE · 09:00–18:00 GMT Median response · 14 min
Talk to a
human.
Fast.
A live UK desk, not a ticket queue. Whether it's a stuck order, a supplier application, or "can you actually help me find this obscure Japanese contactor" — one of us picks up. No bots, no wait music.
§ WebChat~45s
§ Phone< 2 rings
§ Email~14 min
DISPATCH · QUEUE · now LIVE
10:14 Line down · SKF 6205 urgent Buyer · Bristol 02:11
10:11 Application · verify VAT Seller · Dundee 05:34
10:06 Billing · invoice query Buyer · Coventry 10:02
09:58 Dispute · wrong ferrule size Buyer · Leeds 18:41
09:47 Onboarding · bulk SKU upload Seller · Slough 29:17
09:42 Press · interview request Trade · London 34:02
§ 02 · CHANNELS · PICK ONE Three ways in.
Email
Three ways in.
One human on the end.
Different channels for different urgency. The phone gets priority for line-down situations. Live chat is best for quick "does this part match?" questions.
CH · 02OPEN
Live chat
Tap the ● in the bottom-right
Fastest for "does this SKU match?" or "which supplier sends sameday to NE?" type Qs.
§ Median45 sec
CH · 03OPEN
For anything with attachments — drawings, datasheets, bulk SKU lists, invoices.
§ Median14 min
§ 03 · WRITTEN REQUEST
Send a request.
Not urgent? File it here. Everything is routed by topic and picked up by the right person within the response window on the right.
§ REASON · PICK ONEGENERAL
§ 04 · REGISTERED OFFICE
City Road. London.
We run a fully remote desk — there's no walk-in office and no customer-facing location. The address below is our registered office for legal correspondence only; please don't post parts, samples, or returns here. For anything operational, use the channels above.
§ Registered office
GoFindPart Ltd
TBD — registered address
United Kingdom
United Kingdom
§ Desk hours
09:00 – 18:00
Mon – Fri · GMT / BST
Out-of-hours on-call for live disputes
Out-of-hours on-call for live disputes
§ Registration
TBD
Company & VAT numbers
Reg'd in England & Wales
Reg'd in England & Wales
§ Not a visitor site
Remote-first
No walk-ins · no returns to this address
All support via the channels above
All support via the channels above
§ 05 · BEFORE YOU WRITE Q · 01 Q · 02 Q · 03
Maybe we already answered.
The three questions the desk gets most. If one of these matches, you can probably skip the form.
Where's my order?
Every order has a live tracking page — check your account dashboard or the confirmation email. The ETA updates as the seller marks ready and GFP dispatches.
Tracking guide →How does pricing work?
Flat 9.5% buyer fee, 0% seller fee. All-in, nothing on top. Bulk buyers can tier down. Full breakdown with a calculator on the pricing page.
Full pricing →How do I become a seller?
Apply online — VAT number, insurance cert, two trade references. Verification within 48 hours. Zero signup fee, 0% platform fee for the first 90 days.
Apply now →Know the part?
Post it. Skip the queue.
Most of what the desk handles, the platform already does — faster. If you know the SKU, post the request directly and watch the quotes land.