Buyer Terms and Conditions

1. Interpretation and Definitions

1.1 In these Terms and Conditions (“Terms”), the following definitions apply unless the context requires otherwise:

• “Buyer” means a registered business user of the Platform who creates Requests for industrial parts.
• “GoFindPart”, “we”, “us”, or “our” means Go Find Part Limited, a company registered in England and Wales.
• “Fulfilling Supplier” means the third-party business from which GoFindPart sources the goods supplied to you under a Transaction. The identity of the Fulfilling Supplier is retained by us internally (see clause 1.5) but is not disclosed to you in the normal course of using the Platform.
• “Offer” means a quoted price at which GoFindPart is willing to supply the goods specified in a Request, calculated from competitive responses received from our supplier network.
• “Platform” means the GoFindPart website, applications, and all associated services accessible at www.gofindpart.com.
• “Request” means a posting created by a Buyer on the Platform describing a specific industrial part or parts they wish to procure.
• “Transaction” means an accepted Offer, including the sale, payment, and delivery of goods between GoFindPart and the Buyer.
• “Protected Payment” means the payment mechanism whereby funds received from you are held by our payment processor (Stripe) until delivery is confirmed and any applicable hold period has elapsed.

1.2 These Terms are a legally binding agreement between you (the Buyer) and GoFindPart. By registering for an account and using the Platform as a Buyer, you agree to be bound by these Terms.

1.3 These Terms apply exclusively to business-to-business (B2B) transactions. By using the Platform, you confirm that you are acting in the course of your business and not as a consumer. The Consumer Rights Act 2015 does not apply to your purchases under these Terms; the provisions of the Sale of Goods Act 1979 (as amended) and the Unfair Contract Terms Act 1977 (“UCTA”) apply to the supply of goods to you.

Contracting party

1.4 GoFindPart Ltd is the seller of all goods sold to you through the Platform. GoFindPart operates as a managed-procurement platform: we source goods from a network of verified Fulfilling Suppliers under back-to-back terms, and we resell those goods to you under these Terms. Your contract of sale for the goods is with GoFindPart Ltd. You do not contract with any Fulfilling Supplier and no Fulfilling Supplier is a party to or beneficiary of any contract formed between you and us.

1.5 Identity of the Fulfilling Supplier. Where you have a valid claim relating to a defective product, including a request under section 2(3) of the Consumer Protection Act 1987 to identify the producer of the goods, GoFindPart will disclose the identity of the Fulfilling Supplier to you (or to your legal representative or to a relevant regulator) on request within a reasonable time. We treat such requests as logged events and record the requester, reason, and timestamp. Outside such requests, the identity of the Fulfilling Supplier is not made available to you.

2. Account Registration and Eligibility

2.1 To use the Platform as a Buyer, you must register for an account and provide accurate, complete, and current information.

2.2 You must be a registered business, sole trader, or other commercial entity operating in the United Kingdom. Individuals acting in a personal capacity are not permitted to use the Platform.

2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.4 GoFindPart reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, subject to clauses 15 (Suspension and Termination) and 13 (Limitation of Liability).

2.5 If you register for a “Both” account type (enabling both buying and selling), these Buyer Terms apply to all activity you undertake in the capacity of a Buyer, and the separate Seller Terms and Conditions apply to your activities as a Seller. Where you act in both capacities, you acknowledge that the anonymity provisions in clause 1.4 may be partly defeated by information you obtain through your seller role; you agree not to misuse such information.

3. Creating Requests

3.1 When creating a Request, you must provide accurate details including the part category, part description, quantity, and delivery location.

3.2 You must select an urgency level for each Request. The available urgency levels and their associated expiry windows are as follows:

3.3 Requests will automatically expire if no Offer is accepted within the expiry window. You may extend a Request subject to the time-gating rules applicable to the urgency level.

3.4 You must not create Requests for any unlawful, prohibited, counterfeit, hazardous, or sanctioned goods, or for any purpose other than the genuine procurement of industrial parts for use in the course of your business.

4. Reviewing and Accepting Offers

4.1 GoFindPart will present you with one or more Offers in response to your Request. You may review, compare, and accept or reject Offers at your sole discretion.

4.2 Acceptance of an Offer forms a binding contract of sale between you and GoFindPart for the supply of the specified goods at the agreed price and delivery terms.

4.3 You may only accept one Offer per Request. Upon acceptance, any remaining alternative Offers for that Request are automatically withdrawn.

4.4 At the point of acceptance, you must select a delivery method (where options are available) and a delivery speed tier where applicable. The delivery price displayed at acceptance is final, subject only to the quote-versioning mechanism described in clause 5.4.

5. Pricing, Payment, and VAT

Pricing

5.1 The price payable for the goods is the single price displayed at the point of Offer acceptance (“the Goods Price”). Delivery is charged separately as displayed at acceptance.

5.2 The Goods Price is inclusive of GoFindPart’s margin and all internal costs. No separate platform fee or commission is added on top of the Goods Price.

5.3 Delivery pricing is calculated by the Platform on the basis of the selected delivery method, delivery location, and parcel characteristics. A single, inclusive delivery price is shown at acceptance. Where you select Buyer Pickup, a flat £5.00 collection-administration charge applies in place of a delivery price.

5.4 Delivery quotes are subject to a versioning mechanism. If the underlying quote changes between the time you view delivery options and the time you accept, the Platform will notify you of the updated price and you must re-confirm before proceeding.

VAT

5.5 GoFindPart Ltd is a VAT-registered business. All prices are quoted in pounds sterling (GBP) exclusive of VAT. VAT at the prevailing rate is added to the order total and charged on the consolidated supply (Goods Price + delivery) at checkout. GoFindPart Ltd is the supplier on the VAT invoice issued to you.

Payment

5.6 Payment is processed through Stripe. By accepting an Offer, you authorise GoFindPart to charge your registered payment method for the full Transaction amount (Goods Price + delivery + applicable VAT).

5.7 Payment is authorised at the point of Offer acceptance. Funds are captured upon confirmation of delivery or pickup.

5.8 Your use of Stripe’s payment processing services is also subject to Stripe’s own terms of service, including the Stripe Services Agreement (available at stripe.com/legal). Stripe is an independent service provider. GoFindPart accepts responsibility for the Transaction itself; we are not responsible for the technical operation of Stripe’s infrastructure.

Trade credit (where applicable)

5.9 Where you are registered as a Trade buyer account, additional payment options may be made available to you (for example, purchase order terms via a third-party trade-credit provider). Any such payment options are subject to separate terms and to approval of your credit profile by the relevant third-party provider. Late payment on credit-based terms may result in interest charges, suspension of your account, and referral to debt recovery, in accordance with the separate trade-credit terms.

6. Delivery and Risk

Delivery responsibility

6.1 GoFindPart is responsible for arranging delivery of the goods to you. We do this in one of two ways, as displayed at acceptance:

• (a) Courier delivery — a third-party courier engaged by us collects from the Fulfilling Supplier and delivers to you; or
• (b) Direct delivery — the Fulfilling Supplier delivers the goods to you on our behalf, verified by QR-code scan at handover.

6.2 In both cases, GoFindPart remains responsible to you for the safe and timely delivery of the goods. Where we engage a third-party courier, our recourse against that courier is a matter between us and the courier and does not affect our obligations to you under these Terms.

Risk and title

6.3 Risk in the goods passes to you on delivery to the delivery address specified in your Request, or on completion of pickup verification (QR-code scan) where Buyer Pickup is selected. Title in the goods passes to you on full payment (which is captured at delivery under clause 5.7).

6.4 It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to receive the goods during the agreed delivery window.

Inspection and acceptance

6.5 Upon delivery or pickup, you have a 48-hour window to inspect the goods and either accept delivery or report an issue. If you do not respond within 48 hours, delivery is automatically deemed accepted for the purposes of releasing payment. Automatic acceptance under this clause does not waive your right to raise a dispute or product claim within the relevant windows (see clauses 8 and 9).

7. Cancellation

7.1 You may cancel a Request subject to the following:

7.2 Where a £25 cancellation fee applies, this fee will be deducted from any refund due to you. If no payment has been captured, the fee will be recorded as an outstanding balance on your account.

7.3 Cancellation of a Transaction after acceptance is treated as your withdrawal from the contract of sale; GoFindPart will rescind the corresponding back-to-back arrangement with the Fulfilling Supplier.

7.4 GoFindPart reserves the right to cancel a Request or Transaction in cases of suspected fraud, breach of these Terms, or where required by law.

8. Returns, Refunds, and Product Claims

Statutory rights

8.1 The goods supplied to you are subject to the implied terms of the Sale of Goods Act 1979 (as amended), including as to title, satisfactory quality, fitness for purpose, and conformity with description. Nothing in these Terms purports to exclude or restrict those implied terms beyond what is permitted by UCTA.

Returns process

8.2 Returns of goods are managed by GoFindPart’s administration team. Where you have a valid claim — including a defect, non-conformity, incorrect item, wrong specification, or other breach by us of the contract of sale — GoFindPart will arrange the return logistics directly with you. You do not need to deal with the Fulfilling Supplier; we handle the supplier-side recovery on our own account.

8.3 You may not initiate returns directly with any Fulfilling Supplier. Returns must be authorised through GoFindPart’s process so that we can manage the reverse logistics and the supplier recovery correctly.

Refunds

8.4 Where a return or product claim is upheld, the refund will be issued by GoFindPart to you (or, in the case of a partial remedy, an appropriate proportion of the Transaction value). Refunds are made to the payment method used for the original Transaction unless we agree otherwise.

Product-liability claims

8.5 Claims relating to defective products that have caused damage, loss, or injury are subject to the Consumer Protection Act 1987 and the limitations in clause 13. If you wish to make a claim under that Act and to know the identity of the producer of the goods, GoFindPart will provide the identity of the Fulfilling Supplier to you (or your legal representative) on request within a reasonable time, in accordance with clause 1.5.

9. Disputes

9.1 If you are dissatisfied with goods received, you may raise a dispute through the Platform. Disputes may be raised for the following reasons: goods not as described, damaged goods, wrong item, defective goods, or non-receipt.

9.2 Disputes must be raised within 48 hours of delivery confirmation. Requests for which delivery has been automatically accepted under clause 6.5 remain eligible for dispute within this window.

9.3 When a dispute is opened, payment release to the Fulfilling Supplier (if not already released) is automatically frozen pending resolution.

9.4 Both parties (you and GoFindPart) will have the opportunity to exchange evidence (up to 10 files per dispute). GoFindPart will review the dispute and aim to communicate a resolution within 48 hours of the dispute being placed under review.

9.5 Dispute outcomes may include: full refund, partial refund, or no refund. GoFindPart’s decision is final as between you and us under the dispute process, subject to your rights at law.

9.6 The dispute process described in this clause is offered as a service to resolve issues quickly without recourse to the courts. It does not exclude or restrict any rights or remedies you have at law, including under the Sale of Goods Act 1979, the Consumer Protection Act 1987, or for breach of these Terms.

10. Non-Circumvention

10.1 Where you become aware of the identity of a Fulfilling Supplier (for example, through the disclosure mechanism in clause 1.5 or through your separate registration as a Seller under the “Both” account type), you must not:

• (a) contact that Fulfilling Supplier directly to complete a future procurement of the same or substantially similar goods outside the Platform within 12 months of the relevant Transaction; or
• (b) use the disclosed identity for any purpose other than the legitimate purpose for which it was disclosed.

10.2 A breach of clause 10.1 entitles GoFindPart to recover the GoFindPart margin that would have applied on the circumvented transaction, or £250, whichever is greater, in addition to any other remedies available at law.

11. Intellectual Property

11.1 All intellectual property rights in the Platform, including its design, functionality, branding, and content, belong to GoFindPart or its licensors.

11.2 You are granted a limited, non-exclusive, revocable licence to access and use the Platform in accordance with these Terms.

11.3 You must not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

12. Data Protection

12.1 GoFindPart processes personal data in accordance with its Privacy Policy, available at www.gofindpart.com/privacy.

12.2 Each party shall comply with its obligations under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 in respect of any personal data processed in connection with Transactions.

13. Limitation of Liability

Non-excludable liabilities

13.1 Nothing in these Terms excludes or limits our liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) breach of the implied term as to title under section 12 of the Sale of Goods Act 1979;
• (d) defective products under the Consumer Protection Act 1987 (to the extent that liability cannot lawfully be excluded); or
• (e) any other liability that cannot be excluded or limited by law.

Caps on liability

13.2 Subject to clause 13.1, our total aggregate liability to you in respect of all claims arising out of or in connection with a single Transaction (including under the contract of sale and these Terms) shall not exceed the total amount paid by you in respect of that Transaction.

13.3 Subject to clause 13.1, our total aggregate liability to you in respect of all claims arising in any 12-month period (other than liability already capped on a per-Transaction basis under clause 13.2) shall not exceed the greater of (a) £10,000 or (b) the total Goods Price paid by you in that 12-month period.

Excluded loss

13.4 Subject to clause 13.1, GoFindPart shall not be liable to you for any loss of profit, loss of business, loss of revenue, loss of contract, loss of goodwill, loss of anticipated savings, or any indirect, consequential, or special loss, in each case arising out of or in connection with these Terms or any Transaction.

13.5 The parties acknowledge that the caps and exclusions in this clause 13 are reasonable in the context of a B2B managed-procurement service, and that the prices charged and the GoFindPart margin reflect the allocation of risk set out in these Terms.

14. Indemnity

14.1 You shall indemnify and hold harmless GoFindPart, its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) your breach of these Terms;
• (b) your fraudulent or grossly negligent use of the Platform;
• (c) your failure to take delivery of goods at the agreed time and place; or
• (d) any breach of applicable law by you.

14.2 The indemnity in clause 14.1 does not extend to losses arising from GoFindPart’s own breach of these Terms or its negligence.

15. Suspension and Termination

15.1 GoFindPart may suspend or terminate your account immediately if you breach these Terms in a material respect, if we have reasonable grounds to suspect fraudulent activity, or if required by law or regulation.

15.2 You may terminate your account at any time by contacting us. Termination does not affect any rights or obligations arising from Transactions entered into prior to termination, including ongoing warranty obligations and any open disputes.

15.3 Upon termination, any outstanding fees or charges remain due and payable.

Acceptable use and account standing

15.4 Acceptable use. In addition to clause 3.4 (genuine procurement) and clause 10 (Non-Circumvention), you must not: (a) repeatedly solicit quotes with no genuine intention of purchasing; (b) repeatedly cancel Transactions after accepting an offer; (c) refuse or reject deliveries, raise return requests, open disputes, or initiate card chargebacks without proper grounds; (d) allow amounts properly due (including trade-credit invoices) to remain unpaid; (e) create or use multiple accounts to evade limits, restrictions, or a prior suspension, block, or ban; or (f) manipulate, probe, or circumvent the Platform’s protective controls. Nothing in this clause limits your statutory rights in respect of faulty goods (clause 8.1) or your right to raise genuine disputes (clause 9).

15.5 Account standing. We operate automated systems that monitor patterns of account conduct of the kinds described in clause 15.4 (for example: acceptance and cancellation history, adjudicated dispute and return outcomes, and payment failures). Depending on your account’s standing, we may apply proportionate operational limits — for example limits on the number of open or daily requests, the withdrawal of pay-later options (card payment remaining available), or routing of non-statutory return requests through our support team. These controls never restrict your statutory rights in respect of faulty goods.

15.6 Automated blocking and your right of appeal. Where our systems identify sustained, serious patterns of the conduct described in clause 15.4 — measured only from adjudicated events such as post-acceptance cancellations, disputes resolved against you, return claims declined on review, and lost chargebacks — your account may be blocked automatically: access is withdrawn (other than to the appeal facility), open unpaid requests are closed, and the account and associated registration details (including network identifiers) are barred from re-registration. Paid or in-progress Transactions are never cancelled automatically and will be resolved by our team, with any refunds due to you honoured. You may submit one appeal against an automated block, which will be reviewed by a member of our staff (this is your right to human review of a significant automated decision under UK GDPR Article 22 — see also the Privacy Policy). If your appeal is upheld, your account is reinstated; if it is refused, the decision is final and clauses 15.1–15.3 apply as if the account had been terminated. Fees and charges properly incurred before a block (including the clause 7 cancellation fee) remain due.

16. Force Majeure

16.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, government action, pandemic, war, civil unrest, power failure, internet or telecommunications failure, or industrial disputes. The affected party shall use reasonable endeavours to mitigate the effects of any such event.

17. General Provisions

17.1 These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and GoFindPart with respect to your use of the Platform as a Buyer.

17.2 GoFindPart may amend these Terms at any time by publishing updated Terms on the Platform. Material changes will be notified to you by email with at least 30 days’ notice. Continued use of the Platform after the notice period constitutes acceptance of the amended Terms.

17.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.4 A failure by GoFindPart to enforce any provision of these Terms shall not constitute a waiver of that provision.

17.5 These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.6 No third party shall have any rights under these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.

18. Contact

For any queries regarding these Terms, please contact us at: support@gofindpart.com