The 48-hour window — confirming delivery, disputes and refunds

Every GoFindPart order comes with a built-in safety window. Because GoFindPart is the merchant of record, your payment is captured to GoFindPart at checkout and is not released to the seller until you have had the chance to check the part.

The window opens when delivery is confirmed

When your order is delivered — evidenced by a proof-of-delivery photo on the handover — a 48-hour confirmation window opens. During it you can do one of two things:

• Confirm receipt. If the part is correct, confirm it. This closes the window early and the order moves toward payout.
• Report a problem. If the part is wrong, faulty or missing, report it. This opens a dispute and pauses any release of funds.

You will receive a reminder before the window closes, so an order never slips through unnoticed.

If you do nothing, the order auto-accepts

If no action is taken within 48 hours of delivery confirmation, the order auto-accepts and payment proceeds to release under the agreed terms. This keeps things moving for sellers who have done their job — while still giving you two full days to act.

How disputes and refunds work

You can raise a dispute at any point up to auto-accept — the dispute filing window is the same 48 hours. Because your payment sits with GoFindPart, not the seller, a dispute is resolved centrally:

1. You report the problem from the order, with a short description and any evidence.
2. The seller is notified and can respond.
3. GoFindPart reviews and resolves the dispute.

If a dispute is upheld, the refund is issued from the held payment — so you are never left chasing an individual supplier for your money. That is the practical difference between buying through a merchant of record and buying on 30-day invoice terms with no recourse.

Prefer to understand the seller side of the same timeline? See how and when sellers get paid on our payout page.